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The Chief Customer Officer Forum

Do you ever feel that you are the lone voice for the customer in your organisation? Would you like the opportunity to learn from the best practices and worst experiences of your peers leading major customer operations in Australia and globally?

If so, and you are a General Manager or equivalent level executive responsible for customer operations in your organisation consider becoming part of the Chief Customer Officer Forum. Make sure you aren't too busy to listen and learn from your peers in order to help you rise to the top of your profession.

Meet and share ideas with the best and brightest

Like the forum of ancient Rome, the LimeBridge Chief Customer Officer Forum is a place for Leaders to meet, discuss the future and improve their professional working lives. It is a place where the best and brightest executives in the area of customer management can meet to exchange ideas and raise the bar on the customer experience that Australian businesses are providing.

In Australia, the group meets twice a year for a full day of case study discussions from members and invited practitioners from around the globe.

Be part of a global network of customer management professionals

The Chief Customer Officer Forum operates in Europe, the North America and Australia. There are over 90 Vice President and General Manager level members who together manage over 300,000 customer facing staff in industries as diverse as Telecommunications, Banking, Insurance, Government, e-Commerce, Airlines, and Utilities.

NEW! Membership to the Australian CCO Forum means that members are also welcome to attend international CCO Forums at no additional cost.

Governed by an elected committee

Operating on a Not-For-Profit basis, the CCO Forum is governed by committee elected by and from the members. The committee ensures that the topics addressed stay closely focused on member needs and priorities.

No vendors, no consultants

As part of the Forum you can be sure you won't be hounded by software vendors or consultants - they aren't allowed to be members. The Forum is a safe, vendor free environment where you can share ideas and experiences without fear.

Annual subscription

Membership is A$5,500+GST per year for the first member from an organisation, and A$4,400+GST for subsequent peer level members. The membership year runs from 1 July to 30 June. Pro-rata subscriptions are payable by members who join part way through a year. Single meeting trial subscriptions are available at $2,750+GST for new members.

Membership includes:
  • Two full day meetings per year
  • Two half day mid-term meetings
  • Access to the archive of previous meeting materials
  • Access to CCO Forum benchmark and research material


Key Points

  • Peer-level Forum for General Managers,
  • VP's and Directors of Customer Operations
  • Meets twice yearly for a full day
  • Unparalled knowledge sharing network with peer level
  • CCO forums in US and Europe
  • Vendor free and consultant free not for profit forum



"The best event I go to all year” - Donald Mackenzie - General Manager - AGL Alinta

"A Killer Network"  - Melinda Charlesworth - Operations Manager - AHM