The CCO Forum Committee
Members from within the Forum are elected to the committee. They meet twice a year to maintain the financial control over the organisation, review membership applications, review topics and speakers. The current Committee members are:
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Andrew Kiel
Andrew has recently returned to Australia having spent the past couple of years working in Singapore on a range of projects in the areas of business strategy, organizational transformation, strategic outsourcing, marketing and channel management. He is currently working with QSuper as Head of Member Services...
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David Jaffe
David Jaffe has been a member of the CCOForum Committee since its inception in 2004. Should you have any enquiries about the Committee membership or meetings, please contact David at david_jaffe@limebridge.com.au. David Jaffe is the Consulting Director and co founder of...
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Dayle Grant
Dayle Grant has held the position of Group Manager Contact Centres at ENERGEX since June 2005. She has accountability for ensuring customer engagement strategies throughout the group and as a part of the wider Customer Services Division to drive...
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Geoff Roberts
Geoff Roberts holds the position of Chief Operating Officer. He has accountability for Account management, Retail, Sales, Marketing, Corporate Affairs, Customer services, Sales Channels, Billing and credit management, Information technology, Summer Preparedness, Human Resources. Geoff has been with Synergy for 4 years. Prior to this he...
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Michelle Cox
Michelle brings more than 20 years experience to the table as a Senior Executive in the Banking, Financial Services, Insurance, Health Care and IT Services industries successfully managing very large teams of up to 3000 staff scattered across world-wide geographies servicing over 2 million customers...
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Tracey McFarland
Tracey’s key accountabilities in her role as Head of Member Services include: Leading the customer contact centre operations – phone, branch, online and intermediated channel management, Strategic development of...