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Key Changes for the next Decade

On behalf of the member committee and LimeBridge Australia, we would like to welcome you to the 21st meeting of the Chief Customer Officer Forum.

The theme for the day is 'Key Changes for the next Decade'. The meeting will take place on Wednesday 22 October 2014 at The Langham Hotel, Melbourne. This meeting will mark our 10 year anniversary!  We’ have covered a lot of topics over the years (see past meetings) and so we will be looking back to see what happened next in some cases but looking forward to the next set of challenges.

We are inviting some past members who are now CEO’s or business leaders to return to lead streagic breakout sessions.  We will explore some aspects of technology and the fundamental changes in business models that are occurring now that the customer is in control.



  • Agenda

    The Forum meeting will take place on 22 October at The Langham Hotel, Melbourne. The Forum Dinner will be held at Vue de Monde in Melbourne CBD.

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  • Keynotes

    When it comes to 'learning from history for the next decade', our two keynote speakers know a thing or two. John Winning, CEO of the Winning Group and Australia’s most successful coach, Ric Charlesworth will join us for the day.

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  • Speakers

    We are delighted to present you with a mix of internal and external speakers. You can read all our guest speaker bio's here.

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  • Case Studies

    As well as member led sessions, from Peter Walker and Michael Volk, we have several guest case presenters from outside the Forum joining us for the day as well as former CCOF members, Jim Galvin (Alinta Energy) and Andrew Hume (BPO Probe), who will return to lead strategic breakout discussions.

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  • Video Interviews

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  • Photos

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