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On behalf of the member committee and LimeBridge Australia, we would like to welcome you to the 19th meeting of the Chief Customer Officer Forum. The theme for the day is 'The Next Wave’


  • Agenda

    The Forum meeting will take place on October 23rd at the Park Hyatt, Melbourne. The Forum Dinner will be held at restaurant Eureka89, Southbank on 22nd October.

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  • Editorial

    THE NEXT WAVE; CAN WE SEE IT COMING? One of the fascinating things about the last five years has been the shorter shelf life of some successful businesses. It appears harder to see the next wave coming.

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  • Keynote

    This CCO Forum meeting we are delighted to welcome The Honourable Jeffrey Kennett who will share insights on the various challenges of leadership.

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  • Speakers

    We are delighted to present you with a mix of international, local, internal and external speakers. You can read all our guest speaker bio's here.

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  • Case Studies

    Our international guests will help set the scene for the day and conduct a ‘World Tour’ of what's happening in customer experience globally. We’ll also hear from several members, IAG and Nestle as well as from our external guests, SEEK, Activeo, Budd, Driva Solutions and LimeBridge Scandinavia.

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  • Photo Gallery


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  • Video Interviews

    Our guest speakers share their thoughts on global trends in customer experience.

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  • Evaluation Survey

    We appreciate you taking the time to complete this feedback survey for the Chief Customer Officer Forum meeting held, 23rd October 2013. The feedback survey will be open until Friday 1st November.

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