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Meetings

GUEST SPEAKER BIOGRAPHIES

We are delighted to present you with a mix of internal and external speakers. You can read all our guest speaker biographies here.

  • Deanne Martin, Head of Customer Service, SEEK

    Deanne Martin, Head of Customer Service, SEEK

    A dynamic passionate senior leader with over 15 years experience in senior roles in Telco, Manufacturing and Online Media.

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  • Dr Robert Kay, Executive Director & Co-founder, Incept Labs and an Adjunct Professor at Macquarie University

    Dr Robert Kay, Executive Director & Co-founder, Incept Labs and an Adjunct Professor at Macquarie University

    Robert Kay is Australia's most sought after keynote speaker on governance and innovation. He is also a renowned social researcher having interviewed hundreds of CEOs and Directors from Australia’s leading corporates. With a career that has...

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  • Gerry Gaffney, Information & Design

    Gerry Gaffney, Information & Design

    Gerry Gaffney runs Information and Design (http://infodesign.com.au/), a UX consultancy based in Melbourne. He runs the User Experience Podcast (uxpod.com (http://uxpod.com/)), which he established in 2006. He's co-author of "Forms That Work:...

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  • Jo Devery, Chief Operating Officer, Winning Group

    Jo Devery, Chief Operating Officer, Winning Group

    Jo Devery is the Chief Operating Officer of family-owned, Australian retail entity, Winning Group. Jo holds executive accountability for the Group’s Winning Services and Home Clearance businesses, as well as for the Customer Experience, Commercial...

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  • Julie Armstrong, Chief Operating Officer, uno

    Julie Armstrong, Chief Operating Officer, uno

    I am a very driven and motivated leader with over 20 years experience in Financial Services and Banking. I have extensive experience in leading and developing high performing teams across multi-disciplinary functions including operations, sales and risk....

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  • Nicola Lambie, Head of Sales Transformation, CUA

    Nicola Lambie, Head of Sales Transformation, CUA

    Nicola is a visionary and transformational leader in financial services, and is focused on re-imagining a financial well-being experience for our customers of today, and the future. As a Sales and Service leader for over 20 years, Nicola has worked for...

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  • Rochelle Stokes, Operations Design - Director, Global Hyatt Corporation

    Rochelle Stokes, Operations Design - Director, Global Hyatt Corporation

    A dynamic entrepeneur who utilises creativity, leadership and teamwork to design and execute solutionsthat create customer value and staff engagement. Known for social intelligence as an effectivecommunicator with an authentic approach towards motivating...

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  • Steve Hoffman, Customer Experience Lead, Bunnings Group Limited

    Steve Hoffman, Customer Experience Lead, Bunnings Group Limited

    Throughout his career Steve has maintained a sharp focus on the customer. He has experience in store operations, range buying and store development within some of Australia’s best known brands including Myer and Bunnings and more recently he has...

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