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Terms of Use

STANDARD CONDITIONS FOR 2009 MEMBERSHIP OF THE CHIEF CUSTOMER OFFICER FORUM (AUSTRALIA)

1. APPLICATION FOR MEMBERSHIP: Executives at the General Manager level or equivalent or above responsible for Customer Strategy, Marketing, Sales, Customer Service or Operations are eligible for Membership of the Chief Customer Officer Forum. There are three classes of Forum membership. i. Full members – Full members are those members who have been invited to join buy the committee and have paid annual membership fees up to date. ii. Committee members – Members who have accepted a role as a committee member of the Forum to direct activities and funding iii. Guest and continuation members – These are speakers or other executives invited to speak and attend single meetings of the Forum or members who have temporarily changed roles or companies.

2. MEMBERSHIP PRIVILEGES: All Members are eligible to: i. Propose, second and vote for members of the CCOF Committee ii. Attend Forum meetings iii. Present case studies at Forum meetings iv. Access CCOF business practices databases v. Receive Forum correspondents and updates. In addition, Full members may a. Nominate Direct Reports to attend Webinar and other Forum briefing events b. Stand for election to the CCOF Committee.

3. MEMBERSHIP RESPONSIBILITIES: i Fees Members Fees are to be paid annually at a rate confirmed by the committee and notified to members from time to time. ii Contribution All full members are required to either contribute a case study, lead a forum discussion topic, propose external speakers or host a mid term meeting at least once every three years.

4. COMMITTEE MEMBERS: i. Membership The Chief Customer Officer Forum Committee is made up of 4 members elected from and by the members. Only Full members are eligible to be committee members. The Committee is elected annually and a Director of CCO Forum Australia or nominated substitute is a permanent ex-officio member of the committee. ii. Responsibilities The Committee meets quarterly and is responsible for: a. Approving applications for membership b. Approving Forum topics for the year based on member input c. Allocating budget for Forum Research d. Approving the Schedule and venue for Forum events e. Terminating of membership in the case of a breach by a member of the CCO Forum terms and conditions.

5. CONFIDENTIALITY: All Forum events are conducted under the Chatham House Rule. Participants are free to use the information received, but neither the identity nor the affiliation of the speaker(s), nor that of any other participant, may be revealed Certain information furnished or disclosed by members in connection with the Forum may contain or reflect confidential information. “Confidential Information, for the purposes of this Agreement, shall include the information that shall, at the time it is furnished, be conspicuously marked “CONFIDENTIAL. Members shall not designate any information or data as Confidential Information which is not reasonably and in good faith considered to be confidential and proprietary to the party making such designation. Members agree that without prior written consent they will not disclose any Confidential Information to any third party other than as specifically provided herein. Such information shall not be disclosed to any person other than Forum members or CCO Forum Australia employees, without the disclosing members consent except in response to legal process. If circumstances permit, members will notify the discloser of a contemplated permitted disclosure. If circumstances do not permit advance notification, members will use reasonable efforts to protect the confidentiality of Confidential Information. The obligations of confidentiality and non-disclosure imposed under this Section shall not apply to the following data and information: i. Information which is published or otherwise becomes available to the general public as part of the public domain without breach of this Agreement; ii. Information which has been furnished or made known by a third party which is not known to involve a breach of the third party’s obligations to members; iii. Information which was in the receiving party’s possession without proprietary restrictions prior to the date of disclosure to that party; iv. Information which the receiving party establishes was developed independently of Confidential Information furnished to it; v. General information of a non-proprietary nature; and vi. Forum members names and organisational affiliation. In the event that information disclosed relates to or require the collection, handling, processing or analysis of personal information (as that term is defined by the Privacy Act 1988) then members shall comply with the national privacy principles as set out in that act.

6. PRIVACY: In providing a secretariat function to the CCO Forum, CCO Forum Australia and LimeBridge Australia collects your personal information for the purpose of registration for this event and to inform you of future events, products or services that may be of interest. Members may correct their personal information appearing on this form by clearly indicating the changes and faxing back to (03) 9653 9319. If members require access to their personal information or further details of our privacy policy, please call the privacy officer at LimeBridge Australia on (02) 9238 6265.

7. DISPUTE AND TERMINATION: If a dispute arises out of or relates to this agreement, or the breach, termination, validity or subject matter thereof, or as to any claim in tort, in equity or pursuant to any domestic or international statute or law, A party claiming that a breach to this agreement has arisen, must give written notice to the committee to the dispute specifying the nature of the dispute. On receipt of the notice the member (s) must within seven (7) days of receipt of said notice endeavour in good faith to seek to resolve the dispute. If the dispute is not resolved within seven (7) days or within such further period as the parties agrees, then the dispute is to be referred to committee for mediation. At its sole discretion, the committee may terminate the membership of the member who is deemed to be in breach. Under these circumstances all membership privileges and fees are forfeited. No refund of fees will be payable.

8. TRANSFERS: Membership may be transferred when a member changes their role. The member must notify the committee of their request to transfer membership and the new member must complete a membership application form. The committee will review the application and approve the application for transfer if all criteria for membership are met. Where the outgoing member is changing their organisational affiliation they may apply for their membership to be transferred to the guest class of membership. The maximum period the member may remain in this class prior to re-subscribing as a Full or Charter member is six months.

9. MISCELLANEOUS: This Agreement is governed by the laws of Australia as defined within the New Corporations Act, 2001. The parties irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria, and courts hearing appeals from those courts. This Agreement contains the complete agreement between the parties. All previous and collateral agreements, representations, warranties, promises, and conditions relating to the subject matter of this Agreement are superseded by this Agreement and, if not explicitly incorporated in this Agreement, will not be binding on either party. The invalidity, in whole or part, of any provision of this Agreement will not affect the remainder of that provision or this Agreement.

10. AGREEMENT: Receipt of member’s fees constitutes acceptance of the terms and conditions as revised under the new structure CCOF Australia Pty Ltd.

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