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Upcoming CCO Forum

Rethinking how we Measure and Improve the Customer Experience.

11 May 2023

Westpac Sydney

 Keynote Speakers

Mike Baird




Rachael Powell


Chief Customer Officer at Xero



Rethinking how we Measure and Improve the Customer Experience.

We are currently preparing for our next CCOF to be held in Sydney on Thursday 11 May 2023, with the CCOF Dinner the night prior at The George Dining Room, The Restaurant Pendolino..

Employee Experience = Customer Experience

Our recent Chief Customer Officer Forum will be held on Thursday 13 October at The RACV Club Melbourne. With dinner the night prior at Bottega Restaurant. It was a wonderful success.

Insights. Data. Personalisation and the Customer.

Our 36th CCO Forum, was held at Pullman Quay Grand, Sydney Harbour

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About The CCO Forum

Be part of a global network of customer focused management professionals that is governed by a member committee.

Do you ever feel that you are the lone voice for the customer in your organisation? Would you like the opportunity to learn from the best practices and worst experiences of your peers leading major customer operations in Australia and globally?

If so, and you are a General Manager or equivalent level executive responsible for customer operations in your organisation consider becoming part of the Chief Customer Officer Forum. Make sure you aren't too busy to listen and learn from your peers in order to help you rise to the top of your profession.

CCO Forum Membership

Be part of a global network of customer focused management professionals, governed by a member committee.

What Our Members Say

"The CCOF keynote speakers are both inspiring and true thought leaders. The case studies are relevant, combining honest storytelling and learnings. The dinners are a great way to start the Forum enabling connection with people attending."

Lisa Pogonoski

General Manager, Customer Solutions Customer & Corporate Relations Westpac

"Great Forum, well prepared plus high level sharing experiences. I would thoroughly recommend attendance at future events."

Michael Clark
Executive Director Customer Contact - Fair Work Australia

"The CCOF Keynotes and guest speakers hit the mark. The content is relevant, plus elevated relative discussions on CX."

Vee Psaradellis
Director Customer Service - Nine

Interested in becoming a Chief Customer Officer Forum member?

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