17 October 2019
Thanks to Raed Moukarem, Executive Director, Member/Customer Experience & Market Insights, USAA, Samantha Bartlett, Chief Marketing Officer, Red Cross Blood Service, Dan O'Neill, Company Director, PEXA, Joan Brierly, Acting General Manager, Driver and Vehicle Services, Department of Transport, WA and Sam McBride, General Manager, Motor Claims, Auto & General Insurance Australia for agreeing to lead a case session.
Trust in the Era of Regulation and Security
We have built the foundation for what we hope to be another successful CCOF. Our opening keynote is Pauline Vamos, formerly of ASIC and is now a full time non-executive director. Pauline will be addressing, “How the impact of non-financial risk has put the customer at the centre again”.
Our closing Keynote speaker is, Graeme Samuel, former ACCC CEO, who has also been heavily involved with recent APRA reviews. He will be addressing, “Why culture, ethics and social sensibility are now key to all organisations”.
We are most excited to have secured, Raed Mouraram, Executive Director, Member and Market Insights, from the US in one of the most trusted companies, USAA. In 2018 USAA topped the US NPS scores in both banking and insurance yet again. This remarkable business has maintained a reputation for service excellence for decades and has over 13m happy customers.