As Head of Customer Solutions Anthony is responsible for the delivery of outstanding customer experience through consistency in service delivery, and to focus on continuous improvement and growth opportunities.
This requires defining and monitoring key service level agreements to ensure a consistent service across the customer base. In addition Anthony is responsible for the Resource Capacity planning team that ensures adequate resourcing is in place in what is a dynamic and changing landscape.
Anthony has 26 years of experience in the energy industry. Throughout his career Anthony has worked in a variety of roles that include both customer facing and back of house operations. In more recent times Anthony’s focus has been on managing significant change whilst still delivering to key business objectives.
AGL Energy services 3.2 million across Victoria, SA, NSW and QLD.
Anthony’s key areas of expertise are in the areas of:
► Change management
► Employee Engagement
► Customer Service Contact Centre’s in the utility sector