Members

Brendan is an Electrical Engineer with an MBA and a Graduate Diploma of Human Resources. He has 23 years experience in the Victorian electricity industry. As General Manager Customer Services at CitiPower and Powercor. He is responsible for:
► Customer strategy
► Customer satisfaction
► Customer connections
► Contact centres
► Billing and credit
► Meter data collection and processing

Expertise

Brendan’s key areas of expertise are in the areas of:
► Customer Service Culture
► Customer Service Strategy
► Operational Performance Management