Head of Customer Operations
+61 (0) 408953817
CCOF Member Since
Dan has over 20 years experience in Financial Services leading organisational change and Operations and IT efficiencies for national and global banks.
With a background in consultancy and a strong emphasis on identifying and delivering People, Process and Technology improvements, Dan was appointed General Manager Lending Services for Commonwealth Bank of Australia (CBA) in Oct 2012. CBA Lending Services is responsible for the fulfilment, settlement and servicing of all lending products including: Mortgages, Business, Commercial & Corporate Loans, Institutional Banking, Personal Loans, Credit Cards and Asset Finance. Dan leads over 1,400 people located in Sydney, Perth, Melbourne and Brisbane and focuses on providing an efficient and high quality service to CBA customers with the aim of providing a clear differentiation in turnaround and excellence.
Dan’s key areas of expertise are:
► Bank Operations
► Leading change
► IT Strategy
► Vendor and Partnership Management