General Manager Customer Experience and Innovation
CCOF Member Since
A passionate customer innovation leader with over 15 years experience in customer-led transformation, strategic planning, innovation strategy design and management, business and operating model design and new product introduction.
I am fascinated by the nexus of customer, strategy and innovation as it’s at the forefront of creativity, all the while, entrenched in a deep research into the human behaviour.
My personal drive is to help people solve complex problems in creative ways, and there's no greater challenge than unearthing how we can better serve the people we're here for...our customers.
Innovation, strategy and customer experience
Customer-led transformation and culture change
Agile and human centered design techniques
Service Delivery Model transformation
Operating Model design and effectiveness
Organisation capability building