Passionate about delivering on customers needs and ensuring operational excellence, having developed and implemented innovative customer experience, customer service, digital transformation and segment marketing strategies both within Australia and internationally. Building and leading high performing teams and consistently meeting or exceeding business and customer requirements. A champion for customer experience and a highly regarded leader in this field. Over 20 years experience working within the fast paced Insurance, Online Retail and Telecommunications industries within Australia, Europe and emerging markets.
Customer Experience & HCD
Logistics & Operations
Marketing & Segment Strategy
Voice of the Customer Insights including NPS