Karen has over 15 years experience in the food industry covering quality control and more extensively consumer service. Karen’s background is Food & Nutrition, however, meeting the needs of consumers and driving consumer focus within the business is her passion.
Karen was appointed Manager, Consumer Services for Nestlé Australia in 2005 after a posting in the New Zealand operation. The Consumer Services Team is the Voice of the Consumer for Nestlé responsible for responding to consumers queries about the Company’s range of products and services. Karen has moved the team on from the traditional ‘complaints’ department to one where they partner the business to achieve business objectives.
Karen’s key areas of expertise are in the areas of:
► Resolution of Escalated Complaints
► Contact Handling Strategies