Matthew is a highly experienced and adaptable Operations Executive with a breadth of experience across a range of disciplines both locally and offshore. A passionate leader with a proven ability to build highly engaged teams to meet customer and stakeholder needs with a demonstrated capacity to transform under performing businesses and successfully implement new business models.
Working in the Financial Services industry for over 20 years Matthew has worked as an Operations Executive, Project Manager, Learning and Development Head and Senior Marketing Manager. Matthew's key achievements include; successfully implemented a new learning model within ANZ, substantially improved an under-performing offshore operational team in Bangalore and delivered a key strategic project for ANZ Private Bank Operations which established nationally consistent processes and enhanced the customer experience. Matthew has strong stakeholder management skills and has a proven ability to lead large complex teams to deliver key business results.
Matthew offers a breadth of experience that can easily be leveraged across a range of industries such as Telecommunications, Utilities, Insurance and Financial Services.