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Manager Quality & Process Assurance
0415 471 809
CCOF Member Since
Experienced senior manager, with specialist skills and knowledge in leading and managing successful national customer service, sales support, back office and service management teams.
Specialties: Senior-level experience in Leadership and Operational Management, Organisational Change Management, Coaching and Mentoring, Stakeholder Management, Process Identification and Re-engineering, Strategy and Performance, Customer Experience Management, Greenfield Call Centre Establishment and Mobilisation.
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