General Manager with 20+ years experience in Business Operations, in Europe and Australia, with expertise in delivering customer experience and business transformations through process improvement, operational excellence and automation.
Leading the teams responsible for the fulfillment of Home and Commercial Loan applications for Commonwealth Bank and Bankwest customers.
Member of the Commonwealth Bank Group Operations Leadership Team responsible for driving best practice across operational areas and embedding new technologies including robotic process automation.
- Business Transformation
- Operational Excellence
- Operational Risk Management
- Implementation of workflow, document management and robotic process automation
- Process improvement