Commercially astute, ‘hands on’ and collaborative COO and transformation executive with extensive experience leading high-level business transformation, strategy development and project delivery. Expert knowledge in customer and employee engagement, change leadership and execution, as well as implementing new business models to deliver and maintain outstanding outcomes (both locally and internationally). Track record of success leading and embedding large scale, complex change strategies with minimal employee resistance, aligned outcomes with organisational vision, goals and objectives.
✔ Strategy - Experience encompassing working closely with senior management teams to develop business strategies and recommending pragmatic solutions to business problems and opportunities
✔ Commercial - Demonstrated expertise in managing significantly large budgets. Proficient in making quality and timely decisions through robust analysis and evaluation of alternatives
✔Transformational change - Extensive experience in leading and implementing sustainable, complex, organisational change across a range of organisations, with the ability to apply a comprehensive methodology toolkit to achieve stakeholder buy-in and lasting acceptance of the change
✔ Stakeholder Engagement & Management - Proven ability to establish and maintain productive relationships with internal and external stakeholders at all levels
✔ Leadership - Expert at building capability in others through action-based development plans and fostering a coaching and development culture
✔ Customer - Solid track record of leading teams to deliver operational excellence ultimately resulting in significantly improved customer transactions and optimum levels of customer satisfaction