Head of Customer Service
0412 031 733
CCOF Member Since
A dynamic passionate senior leader with over 15 years experience in senior roles in Telco, Manufacturing and Online Media.
Recognised as a thought leader I have a proven track record of adapting my leadership style across a multiple of functions displaying strengths in strategic, operational management and transformational projects for Customer Service, Retention and Sales environments.
Well developed leadership and relationship building talents are complimented with sound project management skills and financial management experience.
Experience in designing and implementing Customer Service Retention Strategies and leading major transformation projects.
Recognised as a business leader who enjoys inspiring others to greater performance by building confidence through mentoring, coaching and training.
Specialties: Designing and implementing differentiated service and customer relationship management strategies that deliver cost reduction whilst leading in delivery of innovative excellent customer experience.
Change management: Start up environments, new initiatives and transforming low performance cultures to productive and high performing in both sales and service results.