Director Customer Experience Optimisation
0405 200 000
CCOF Member Since
25 years experience, in diverse industries, running large-scale people operations of up to 1800 FTE across 5-8 sites nationally.
Background in financial services, outsourcing, telecommunications, health, call centre, back office operations, transport and logistics.
Repeated success, demonstrated in implementing lean manufacturing/efficiency practices in order to address cost to income issues across operations and customer service businesses.
Innovation, vision and transformation of operational teams to deliver outcomes via efficient practices and enhanced employee engagement.