Customer Operations and Transformation Executive
0408 487 167
CCOF Member Since
Matt is a highly driven and award-winning Executive, renowned for excelling in customer operations transformation and values-based leadership, with a strong commercial focus. He possesses a breadth and depth of both strategy and execution capabilities across digital operations, traditional front and back office, underwriting and claims, program management and process optimisation; with over 25 years experience spanning customer service, financial services and telecommunications.
He is admired for a leadership style that engages, empowers and challenges norms; with a collaborative approach to stakeholder management and communication with all levels of the organisation including shareholders, board and ExCo.
Matt was awarded the AFR Boss ‘Young Executive of the Year’, Australia (2009) and CSIA ‘Leader of the Year’, Australia (2007).
His key attributes as follows:
• Change ambassador – deeply experienced in turnarounds across customer operations and contact centres (onshore and offshore)
• Strategic executor – proven ability to work across multiple industry sectors and channels, with a strong focus on collaboration, accountability and teamwork
• Collaborative leader – highly capable of driving employee engagement and shifting organisational culture
• Creative thinker – expert problem solver and thought leader