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16 May 2019
SPEAKERS
Options in connecting with customers and employees
A driven and passionate young professional with over 8 years’ experience across the Financial Services & Infrastructure Industries. Currently leading Transurban's first dedicated hardship assistance pr...
I am an energetic leader passionate about developing a superior customer experience by enhancing products and services that meet customer and business needs. I have extensive experience in customer transformati...
Steve Simpson, International Speaker and Author
Steve Simpson has been invited as a keynote speaker at conferences around the world for his truly unique insights into corporate cultures and how to unleash the potential that lies within. Whether it’s creating...
Tim Bennett-Williams, Head of Service and Support, MYOB
A compelling leader with a unique blend of strategic and operational capability and experience. I thrive when driving change, leading teams and managing initiatives that deliver measurable improvement in custom...
Alan Rees
Alan’s passion and purpose is to build highly engaged workplace communities that create optimal outcomes for all stakeholders along the value chain. His vision is to have loyal employees, customers and supplier...
Alanah Searls
Alanah Searls is the Head of Service for ANZ’s Customer Contact Centres, covering 3 sites in Australia and New Zealand and 400 staff. Her focus in this role is to deliver excellent customer service standards fo...
Alison Crabb
Alison Crabb is a coach, mentor and speaker to senior leaders, and a facilitator of cultural transformation, creating ownership and engagement in the workplace. Strategic, bold and unwavering commitment to peop...
Alison Crabb
Alison developed a passion for travel and joined Flight Centre at the age of 24 as a novice retail consultant in Melbourne. During the next five years Alison took on various Retail and Team Leader roles, turnin...
Alistair Mant
Alistair Mant is an Australian author, consultant and international authority on leadership, creativity and entrepreneurship in public and private sector organisations. He is chairman of the UK-based Socio-tech...
Anders Sorman-Nilsson
Anders Sorman-Nilsson is Swedish-Australian, a reformed lawyer, and the founder and creative director of the research and strategy company – Thinque. His unique global perspectives have been helping leaders at...
Andew Porter
Andrew has spent the last 20 years in all kinds of customer experience adventures! With expertise in disrupted industries, he has particular expertise in transformation & turnaround scenarios. From establis...
Andre Eikmeier
After years of poverty, stupidity, half an accounting degree, an acting career in four out of five of Australias worst TV shows, a singing career that never transcended being lead singer in a One Hit Wonders co...
Andrew Hagar
Andrew has been working in the electricity industry for over 4 years working in a variety of roles, including business management, contractual and relationship management and business planning and modelling. Pr...
Andrew Hume
Andrew Hume is the Chief Executive Officer of Probe BPO. Andrew joined Probe in 2014 to take responsibility for the continued growth of Probe’s BPO business. Probe has more than 35 years’ experience in credit ...
Andrew Hume
Experienced Chief Executive Officer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Customer Experience, Shared Services and Knowledge Services, Customer Relationship M...
Andrew Kiel
Andrew is the Co-founder of Squirrel, one of the world's fastest growing bucket list apps. Squirrel helps people discover, plan and achieve everything on their life bucket list. In 2017 Squirrel was recogn...
Andrew Kiel
Andrew has recently taken responsibility of heading Customer Experience and Business Process Re-engineering for CUA. Over the past three years has led a number of transformational programs at CUA around lending...
Andrew Lock
Andrew is Chief Product and Design Officer at Property Exchange Australia. In his five years at PEXA, Andrew has led the Product Design team on development of the PEXA platform. The PEXA platform is a world-f...
Andrew May
Andrew May
Andrew May inspires people around the world to unlock their full potential and wake up to a better way of living, working and leading.Andrew May is CEO and founder of StriveStronger, a digital consultancy that ...
Andrew Taylor
Andrew Taylor started working at Yarra Valley Water in 1999. For nine years Andrew worked customer service improvement projects in the billing, metering and contact centre areas of the business. In 2008, Andrew...
Andy Berry
Andy leads Fuji Xerox’s solution sales operation – some 350 sales people across multiple channels and 100 professional services staff. “Account Manager”, “relationship owner”, “business consultant”, “problem so...
Angela Tsoukatos
Angela Tsoukatos is the General Manager of Customer and Community Relations at Sydney Water. Angela is also a member of the Sydney Water Executive. Angela leads the establishment and implementation of Sydney Wa...
Anthony (Tony) Perry
After several years in Financial Services Anthony joined Prudential Banking and was part of the team that launched Egg Bank. After launching two further JV’s for Egg and assisting with the operationalisation of...
Anthony Justice
Anthony joined IAG in February 2011 as General Manager, Sales and Service for Direct Insurance where he was responsible for the distribution of DI’s insurance products via Call Centres, Branches and Agencies fo...
Anthony Sinclair
As Head of Customer Services Anthony is responsible for the delivery of outstanding customer experience through consistency in service delivery, and to focus on continuous improvement and growth opportunities. ...
Ashley Keleher
With a background in production management, logistics and customer service Ashley has worked in a variety of industries and roles including as a trainer for the Commonwealth games, a production manager for Aust...
Belinda Yabsley
Belinda is probably best known for her work with Mercedes, being the youngest and first ever-female General Manager of a Mercedes dealership having started as the receptionist at 19! In addition to launching th...
Beverley de Kretser
An experience innovator committed to leveraging customer, business and market insights Beverley de Kretser has been driving transformational experience outcomes for businesses in the retail, hospitality and uti...
Beverly Smith
Beverly is an executive leader acknowledged for developing innovative growth pathways in Seniors’ Living, Retirement and Financial Services. By applying deep market insights and her entrepreneurial mind-set, ...
Bill Price
Bill was Amazon’s first global VP of customer service. He is founder of customer experience consultancy Driva Solutions, LLC, and the Global Operations Council. He chairs the Chief Customer Officer Forum, Ameri...
Bill Price
Raising the bar for customer service and customer experience excellence by helping clients (more than 150 US-based and global companies) to manage the delicate balance between increasing customer loyalty while ...
Bill Price
Bill Price started Driva Solutions in September 2001 to help companies achieve the delicate balance between cost containment and greater customer loyalty, co-founded the 10-country LimeBridge Global Alliance in...
Bosco Tan
Bosco Tan is the COO and Co-Founder of Pocketbook, an online tool that helps you manage your money. Pocketbook has acquired over 500,000 Australians to become the most popular personal finance app in Australia ...
Brad Moult
Brad is a broadly experienced consultancy-trained sales and business development leader. Corporate literate and large-company schooled; with four years at a start-up in data exchange. Determined to bring value ...
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