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26 October 2011

26 October 2011

SPEAKERS

Below are the biographies of today's guest speakers.

Adding Value to Contacts

Alan Rees

Alan’s passion and purpose is to build highly engaged workplace communities that create optimal outcomes for all stakeholders along the value chain. His vision is to have loyal employees, customers and supplier...

Alanah Searls

Alanah Searls is the Head of Service for ANZ’s Customer Contact Centres, covering 3 sites in Australia and New Zealand and 400 staff. Her focus in this role is to deliver excellent customer service standards fo...

Alison Crabb

Alison developed a passion for travel and joined Flight Centre at the age of 24 as a novice retail consultant in Melbourne. During the next five years Alison took on various Retail and Team Leader roles, turnin...

Alison Crabb

Alison Crabb is a coach, mentor and speaker to senior leaders, and a facilitator of cultural transformation, creating ownership and engagement in the workplace. Strategic, bold and unwavering commitment to peop...

Alistair Mant

Alistair Mant is an Australian author, consultant and international authority on leadership, creativity and entrepreneurship in public and private sector organisations. He is chairman of the UK-based Socio-tech...

Anders Sorman-Nilsson

Anders Sorman-Nilsson is Swedish-Australian, a reformed lawyer, and the founder and creative director of the research and strategy company – Thinque.  His unique global perspectives have been helping leaders at...

Andre Eikmeier

After years of poverty, stupidity, half an accounting degree, an acting career in four out of five of Australias worst TV shows, a singing career that never transcended being lead singer in a One Hit Wonders co...

Andrew Hagar

Andrew has been working in the electricity industry for over 4 years working in a variety of roles, including business management, contractual and relationship management and business planning and modelling. Pr...

Andrew Hume

Andrew Hume is the Chief Executive Officer of Probe BPO.  Andrew joined Probe in 2014 to take responsibility for the continued growth of Probe’s BPO business. Probe has more than 35 years’ experience in credit ...

Andrew Kiel

Andrew has recently taken responsibility of heading Customer Experience and Business Process Re-engineering for CUA. Over the past three years has led a number of transformational programs at CUA around lending...

Andrew Kiel

Andrew is the Co-founder of Squirrel, one of the world's fastest growing bucket list apps. Squirrel helps people discover, plan and achieve everything on their life bucket list. In 2017 Squirrel was recogn...

Andrew Lock

Andrew is Chief Product and Design Officer at Property Exchange Australia.  In his five years at PEXA, Andrew has led the Product Design team on development of the PEXA platform.  The PEXA platform is a world-f...

Andrew Taylor

Andrew Taylor started working at Yarra Valley Water in 1999. For nine years Andrew worked customer service improvement projects in the billing, metering and contact centre areas of the business. In 2008, Andrew...

Andy Berry

Andy leads Fuji Xerox’s solution sales operation – some 350 sales people across multiple channels and 100 professional services staff. “Account Manager”, “relationship owner”, “business consultant”, “problem so...

Angela Tsoukatos

Angela Tsoukatos is the General Manager of Customer and Community Relations at Sydney Water. Angela is also a member of the Sydney Water Executive. Angela leads the establishment and implementation of Sydney Wa...

Anthony (Tony) Perry

After several years in Financial Services Anthony joined Prudential Banking and was part of the team that launched Egg Bank. After launching two further JV’s for Egg and assisting with the operationalisation of...

Anthony Justice

Anthony joined IAG in February 2011 as General Manager, Sales and Service for Direct Insurance where he was responsible for the distribution of DI’s insurance products via Call Centres, Branches and Agencies fo...

Anthony Sinclair

As Head of Customer Services Anthony is responsible for the delivery of outstanding customer experience through consistency in service delivery, and to focus on continuous improvement and growth opportunities. ...

Ashley Keleher

With a background in production management, logistics and customer service Ashley has worked in a variety of industries and roles including as a trainer for the Commonwealth games, a production manager for Aust...

Belinda Yabsley

Belinda is probably best known for her work with Mercedes, being the youngest and first ever-female General Manager of a Mercedes dealership having started as the receptionist at 19! In addition to launching th...

Beverley de Kretser

An experience innovator committed to leveraging customer, business and market insights Beverley de Kretser has been driving transformational experience outcomes for businesses in the retail, hospitality and uti...

Beverly Smith

Beverly is an executive leader acknowledged for developing innovative growth pathways in Seniors’ Living, Retirement and Financial Services. By applying deep market insights and her entrepreneurial mind-set, ...

Bill Price

Bill Price started Driva Solutions in September 2001 to help companies achieve the delicate balance between cost containment and greater customer loyalty, co-founded the 10-country LimeBridge Global Alliance in...

Bill Price

Bill was Amazon’s first global VP of customer service. He is founder of customer experience consultancy Driva Solutions, LLC, and the Global Operations Council. He chairs the Chief Customer Officer Forum, Ameri...

Bosco Tan

Bosco Tan is the COO and Co-Founder of Pocketbook, an online tool that helps you manage your money. Pocketbook has acquired over 500,000 Australians to become the most popular personal finance app in Australia ...

Brad Moult

Brad is a broadly experienced consultancy-trained sales and business development leader. Corporate literate and large-company schooled; with four years at a start-up in data exchange. Determined to bring value ...

Brendan Bloore

Brendan is an Electrical Engineer with an MBA and a Graduate Diploma of Human Resources. He has 30 years experience in the Victorian electricity industry. As General Manager Customer Services at CitiPower and P...

Brett Davey

Brett Davey is a General Manager at Medibank. Working within the Health Solutions arm of the business Brett is responsible for the delivery of more than 2 million telehealth interactions across Australia and Ne...

Campbell Nicoll

Campbell Nicoll is the Chief Risk Officer at Regional Australia Bank. Having over 15 years of experience in both Credit Risk Management and Operational Risk Management. Campbell brings a balanced approach to ri...

Carl Muller

Carl Muller has spent much of the past five years working together with Iain Kiernan to transform the way that his organisations transform the way they engage with their customers. Carl is currently Director of...

Carly Clifton

With a commercial background in Procurement, prior to joining Westpac, Carly developed and implemented Vodafone’s first Global Sourcing Strategy (23 Markets) for Contact Centres Services from Vodafone’s Global ...

Cassandra Fox

Cassandra’s career started in Manufacturing, graduating from UTS with a degree in Manufacturing Management. She later moved into the field of Marketing and held various roles  focusing on quantitative research ...

Chris Crook

Chris is the Founder & MD of Nature, a consumer insights and analytics consultancy that helps private and public sector organisations make business and marketing decisions with confidence. As well as enjoyi...

Chris Jackson

Over 20 years’ proven track record in customer experience, marketing, branding, corporate affairs and digital, working in senior leadership roles in the corporate sector. I thrive in helping companies transform...

Chris McDermott

A reformed Marine Biologist, Chris has spent the last 6 years devoted to the often more complicated task of understanding the behaviour of people (rather than fish). He specialises in bringing Customer Centric ...

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