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ANNOUNCEMENTS

Rethinking how we Measure and Improve the Customer Experience.

11 May 2023

We are currently preparing for our next CCOF to be held in Sydney on Thursday 11 May 2023, with the CCOF Dinner the night prior.

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Employee Experience = Customer Experience

13 October

Our upcoming Chief Customer Officer Forum will be held on Thursday 13 October at The RACV Club Melbourne. With dinner the night prior at Bottega Restaurant. We are currently working on finalising our case studies. It will be a very informative day.

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Insights. Data. Personalisation and the Customer.

12 May 2022

Our 36th CCO Forum, to be be held at Pullman Quay Grand, Sydney Harbour

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Our most recent CCO Forum Differentiated Customer Experiences

14 October 2021

Our Differentiated Customer Experiences CCO Forum, with keynote Stephen Scheeler, former CEO Facebook Australia and New Zealand

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The Bumpy Road Back to the Office

26 June

This was the fourth discussion of the Australian CCO Forum group since COVID-19 restrictions were put in place.

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CCOF Site Visit - A “multi-dimensional” Site visit to Winning Appliances, Sydney

February

A most successful indepth CX site visit to Market Leader Winning Appliances, Sydney

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2019 CCOF was held at the Park Hyatt, Melbourne, Thursday 17 October

20 October, 2019

The CCOF Committee is thrilled with the results of the 31st Chief Customer Officer Forum

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