How Do I Apply

Application Process

Thank you for your interest. Membership of the CCO Forum is exclusively for customer service and customer experience Senior Executives. The Forum is run by and dedicated to people in senior executive roles who share a passion for improving the experience they give their customers; people who are shaping the future of the way Australian organisations relate to their customers. Membership places are purposefully limited to encourage small, open, case study style groupings, rather than large impersonal conference gatherings.

Annual subscription

Membership is A$5,500+GST per year for the first member from an organisation, and A$4,400+GST for subsequent peer level members. The membership year runs from 1 July to 30 June. Pro-rata subscriptions are payable by members who join part way through a year. Single meeting trial subscriptions are available at $2,750+GST for new members.

Membership includes:

  • Two full day meetings per year

  • Two half day mid-term meetings

  • Access to the archive of previous meeting materials

  • Access to CCO Forum benchmark and research material

How To Apply

​To apply to become a member of the CCO Forum, please send an email to or call our Melbourne office on +61 3 9499 3550​.

Click here to read our Terms & Conditions.

Contact Us

+61 3 9499 3550


Level 27, 101 Collins Street
Melbourne, VIC 3000

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