PAST FORUMS

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Past Forums
14 October 2021
13 May 2021
15 October 2020
17 October 2019
16 May 2019
17 October 2018
16 May 2018
Library

14 October 2021

Differentiated Customer Experiences

13 May 2021

Changing Customer Operation Models Post COVID

15 October 2020

Transform, Fine Tune or Evolve

17 October 2019

Trust in the Era of Regulation and Security

16 May 2019

Options in connecting with customers and employees

17 October 2018

Executional Excellence Today

16 May 2018

Customer Experience in The Age of The Machine

18 October 2017

Drivers of Innovation in the Customer Experience

17 May 2017

Changing Roles and Challenges of Customer Leadership

26 October 2016

Customer Engagement Models Needs Across Generations

18 May 2016

Customer Experience in the Digital Age

21 October 2015

The Impacts of Digital Disruption and Customer Led Design

27 May 2015

Mega Trends in Customer Experience

22 October 2014

Key Changes for the Next Decade

14 May 2014

Customer Innovation and Transformation

23 October 2013

The Next Wave

15 May 2013

The Future Organisation

24 October 2012

Operational Excellence

22 May 2012

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26 October 2011

Adding Value to Contacts

17 May 2011

How Our People Make the Difference

27 October 2010

Proving that Better Customer Experiences are Cheaper

18 May 2010

Connecting with the Customer