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12 May 2022
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14 October 2021
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13 May 2021
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15 October 2020
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17 October 2019
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16 May 2019
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17 October 2018
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12 May 2022
Insights. Data. Personalisation and the Customer
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14 October 2021
Differentiated Customer Experiences
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13 May 2021
Changing Customer Operation Models Post COVID
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15 October 2020
Transform, Fine Tune or Evolve
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17 October 2019
Trust in the Era of Regulation and Security
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16 May 2019
Options in connecting with customers and employees
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17 October 2018
Executional Excellence Today
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16 May 2018
Customer Experience in The Age of The Machine
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18 October 2017
Drivers of Innovation in the Customer Experience
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17 May 2017
Changing Roles and Challenges of Customer Leadership
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26 October 2016
Customer Engagement Models Needs Across Generations
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18 May 2016
Customer Experience in the Digital Age
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21 October 2015
The Impacts of Digital Disruption and Customer Led Design
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27 May 2015
Mega Trends in Customer Experience
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22 October 2014
Key Changes for the Next Decade
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14 May 2014
Customer Innovation and Transformation
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23 October 2013
The Next Wave
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15 May 2013
The Future Organisation
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24 October 2012
Operational Excellence
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22 May 2012
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26 October 2011
Adding Value to Contacts
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17 May 2011
How Our People Make the Difference
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27 October 2010
Proving that Better Customer Experiences are Cheaper
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18 May 2010
Connecting with the Customer
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