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PAST FORUMS
13 October 2022
Employee Experience = Customer Experience
12 May 2022
Insights. Data. Personalisation and the Customer
14 October 2021
Differentiated Customer Experiences
13 May 2021
Changing Customer Operation Models Post COVID
15 October 2020
Transform, Fine Tune or Evolve
17 October 2019
Trust in the Era of Regulation and Security
16 May 2019
Options in connecting with customers and employees
17 October 2018
Executional Excellence Today
16 May 2018
Customer Experience in The Age of The Machine
18 October 2017
Drivers of Innovation in the Customer Experience
17 May 2017
Changing Roles and Challenges of Customer Leadership
26 October 2016
Customer Engagement Models Needs Across Generations
18 May 2016
Customer Experience in the Digital Age
21 October 2015
The Impacts of Digital Disruption and Customer Led Design
27 May 2015
Mega Trends in Customer Experience
22 October 2014
Key Changes for the Next Decade
14 May 2014
Customer Innovation and Transformation
23 October 2013
The Next Wave
15 May 2013
The Future Organisation
24 October 2012
Operational Excellence
22 May 2012
26 October 2011
Adding Value to Contacts
17 May 2011
How Our People Make the Difference
27 October 2010
Proving that Better Customer Experiences are Cheaper
18 May 2010
Connecting with the Customer
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