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14 October 2021
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13 May 2021
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15 October 2020
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17 October 2019
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16 May 2019
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17 October 2018
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16 May 2018
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14 October 2021

Differentiated Customer Experiences

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13 May 2021

Changing Customer Operation Models Post COVID

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15 October 2020

Transform, Fine Tune or Evolve

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17 October 2019

Trust in the Era of Regulation and Security

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16 May 2019

Options in connecting with customers and employees

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17 October 2018

Executional Excellence Today

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16 May 2018

Customer Experience in The Age of The Machine

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18 October 2017

Drivers of Innovation in the Customer Experience

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17 May 2017

Changing Roles and Challenges of Customer Leadership

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26 October 2016

Customer Engagement Models Needs Across Generations

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18 May 2016

Customer Experience in the Digital Age

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21 October 2015

The Impacts of Digital Disruption and Customer Led Design

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27 May 2015

Mega Trends in Customer Experience

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22 October 2014

Key Changes for the Next Decade

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14 May 2014

Customer Innovation and Transformation

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23 October 2013

The Next Wave

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15 May 2013

The Future Organisation

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24 October 2012

Operational Excellence

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22 May 2012

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26 October 2011

Adding Value to Contacts

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17 May 2011

How Our People Make the Difference

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27 October 2010

Proving that Better Customer Experiences are Cheaper

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18 May 2010

Connecting with the Customer

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