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PAST FORUMS
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17 October 2019
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16 May 2019
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17 October 2018
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16 May 2018
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18 October 2017
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17 May 2017
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26 October 2016
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Prior Meetings
Library
17 October 2019
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Trust in the Era of Regulation and Security
16 May 2019
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Options in connecting with customers and employees
17 October 2018
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Executional Excellence Today
16 May 2018
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Customer Experience in The Age of The Machine
18 October 2017
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Drivers of Innovation in the Customer Experience
17 May 2017
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Changing Roles and Challenges of Customer Leadership
26 October 2016
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Customer Engagement Models Needs Across Generations
18 May 2016
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Customer Experience in the Digital Age
21 October 2015
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The Impacts of Digital Disruption and Customer Led Design
27 May 2015
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Mega Trends in Customer Experience
22 October 2014
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Key Changes for the Next Decade
14 May 2014
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Customer Innovation and Transformation
23 October 2013
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The Next Wave
15 May 2013
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The Future Organisation
24 October 2012
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Operational Excellence
22 May 2012
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26 October 2011
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Adding Value to Contacts
17 May 2011
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How Our People Make the Difference
27 October 2010
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Proving that Better Customer Experiences are Cheaper
18 May 2010
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Connecting with the Customer
