Insights. Data. Personalisation and the Customer
Our 3rd Virtual CCOF held Ocotber 2021 was remarkable success, trialing a new approach of three keynotes, there were two keynote addreses and one "fireside" chat. We are most pleased to be now planning our next CCOF to be held 12 May, 2022. Our theme is, Insights. Data. Personalisation and the Customer. Again, we are taking a slightly different approach and having 2 keynote addresses and an expert for the day. We are currently finalising our final keynote.
- Bernard Salt, Corporate Advisor, Media Commentator and Columnist, Podcast Presenter, Linked In Top Voice 2020, 2018
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
The CCOF is to be held at the Pullman Quay Grand Sydney Harbour, we are thrilled to be able to co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.
AGENDA
12 May 2022
Chief Customer Officer Forum Agenda
8.00am | Arrival and Coffee |
8.30am | Welcome and Introductions |
8.45am | Opening Keynote: Wendy Stops, non-executive Director |
9.45am | Morning Tea |
10.15am | Breakout Session One |
11.20am | Morning Break |
11.35am | Breakout Session Two |
12.45pm | Lunch |
1.45pm | Afternoon Keynote: Bernard Salt, Corporate Advisor and Speaker |
2.45pm | Summary of the Day |
3.00pm | Afternoon Tea |
3.30pm | Optional Overseas Case Study: Darren Cornish, UK: The Data Driven Customer Transformation of AVIVA |
4.30pm | Closure |
Insights. Data. Personalisation and the Customer
Our 3rd Virtual CCOF held Ocotber 2021 was remarkable success, trialing a new approach of three keynotes, there were two keynote addreses and one "fireside" chat. We are most pleased to be now planning our next CCOF to be held 12 May, 2022. Our theme is, Insights. Data. Personalisation and the Customer. Again, we are taking a slightly different approach and having 2 keynote addresses and an expert for the day. We are currently finalising our final keynote.
- Bernard Salt, Corporate Advisor, Media Commentator and Columnist, Podcast Presenter, Linked In Top Voice 2020, 2018
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
The CCOF is to be held at the Pullman Quay Grand Sydney Harbour, we are thrilled to be able to co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.
MENU
Insights. Data. Personalisation and the Customer
Our 3rd Virtual CCOF held Ocotber 2021 was remarkable success, trialing a new approach of three keynotes, there were two keynote addreses and one "fireside" chat. We are most pleased to be now planning our next CCOF to be held 12 May, 2022. Our theme is, Insights. Data. Personalisation and the Customer. Again, we are taking a slightly different approach and having 2 keynote addresses and an expert for the day. We are currently finalising our final keynote.
- Bernard Salt, Corporate Advisor, Media Commentator and Columnist, Podcast Presenter, Linked In Top Voice 2020, 2018
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
The CCOF is to be held at the Pullman Quay Grand Sydney Harbour, we are thrilled to be able to co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.
CASE STUDIES
A. Stephen Scheeler (returning keynote presenter from the previous CCO Forum): A. Five personalisation themes already evident in the 21 century and what makes them hard
Stephen Scheeler, the former Facebook ANZ CEO, watches with great interest as companies fail to utilise the data they have for the customer,...
B. How MECCA used personalisation to recreate the intimacy of the store experience - Lauren Shepherd
After almost 25 years of delivering exceptional in-store experience to customers, it was time for MECCA to rethink its digital offering to ...
C. Making data a true enabler for Aware Super – Karen Ganschow
Karen Ganschow is endeavoring to put the right data in everyone’s hands at Aware Super. She has drawn from her previous great work at Telstr...
D. Earths most customer centric company, fact or fiction? – Craig Fuller
Amazon has promoted itself as “earths most customer centric company” but what are the mechanisms that underpin this claim? Craig Fuller has...
E. Case studies of organizations using data to become frictionless for customers – Bill Price (U.S.) and David Jaffe (Limebridge Australia)
Reducing friction for customers is now an essential strategy as innovative new businesses like Uber, Xero and Airbnb have been set up to und...
Optional Case Study from the UK (via Zoom) – Darren Cornish How Aviva made 900 leaders data natives and transformed the customer experience
Since 2018, Aviva (the UK’s biggest insurance business) has made one of the most effective customer transformations we have heard about with...
Insights. Data. Personalisation and the Customer
Our 3rd Virtual CCOF held Ocotber 2021 was remarkable success, trialing a new approach of three keynotes, there were two keynote addreses and one "fireside" chat. We are most pleased to be now planning our next CCOF to be held 12 May, 2022. Our theme is, Insights. Data. Personalisation and the Customer. Again, we are taking a slightly different approach and having 2 keynote addresses and an expert for the day. We are currently finalising our final keynote.
- Bernard Salt, Corporate Advisor, Media Commentator and Columnist, Podcast Presenter, Linked In Top Voice 2020, 2018
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
The CCOF is to be held at the Pullman Quay Grand Sydney Harbour, we are thrilled to be able to co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.
KEYNOTE SPEAKERS
Bernard Salt
Bernard Salt AMBernard Salt is widely regarded as one of Australia’s leading social commenta...
Wendy Stops, (B.App.Sc (IT), GAICD)
Wendy is a Non-executive Director of the Coles Group, Blackmores Group and Fitted for Work, and a Council Member of The University of Mel...
Insights. Data. Personalisation and the Customer
Our 3rd Virtual CCOF held Ocotber 2021 was remarkable success, trialing a new approach of three keynotes, there were two keynote addreses and one "fireside" chat. We are most pleased to be now planning our next CCOF to be held 12 May, 2022. Our theme is, Insights. Data. Personalisation and the Customer. Again, we are taking a slightly different approach and having 2 keynote addresses and an expert for the day. We are currently finalising our final keynote.
- Bernard Salt, Corporate Advisor, Media Commentator and Columnist, Podcast Presenter, Linked In Top Voice 2020, 2018
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
The CCOF is to be held at the Pullman Quay Grand Sydney Harbour, we are thrilled to be able to co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.
ATTENDEE LIST
Insights. Data. Personalisation and the Customer
Our 3rd Virtual CCOF held Ocotber 2021 was remarkable success, trialing a new approach of three keynotes, there were two keynote addreses and one "fireside" chat. We are most pleased to be now planning our next CCOF to be held 12 May, 2022. Our theme is, Insights. Data. Personalisation and the Customer. Again, we are taking a slightly different approach and having 2 keynote addresses and an expert for the day. We are currently finalising our final keynote.
- Bernard Salt, Corporate Advisor, Media Commentator and Columnist, Podcast Presenter, Linked In Top Voice 2020, 2018
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
The CCOF is to be held at the Pullman Quay Grand Sydney Harbour, we are thrilled to be able to co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.
PROGRAMMES PDF
Insights. Data. Personalisation and the Customer
Our 3rd Virtual CCOF held Ocotber 2021 was remarkable success, trialing a new approach of three keynotes, there were two keynote addreses and one "fireside" chat. We are most pleased to be now planning our next CCOF to be held 12 May, 2022. Our theme is, Insights. Data. Personalisation and the Customer. Again, we are taking a slightly different approach and having 2 keynote addresses and an expert for the day. We are currently finalising our final keynote.
- Bernard Salt, Corporate Advisor, Media Commentator and Columnist, Podcast Presenter, Linked In Top Voice 2020, 2018
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
The CCOF is to be held at the Pullman Quay Grand Sydney Harbour, we are thrilled to be able to co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.
SPEAKERS
Bill Price
Raising the bar for customer service and customer experience excellence by helping clients (more than 150 US-based and global companies) to manage the delicate balance between increasing customer loyalty while ...
Craig Fuller
A charismatic, calm under pressure, entrepreneurial business leader who always puts the customer first, then knows how to work backwards to drive rapid, scalable, profitable growth. His international, multi-lin...
Darren Cornish
Extensive Director level experience of Operational Service & Sales Management (up to 2500 staff under direct leadership), HR Operations, & Sales/Business management for blue chip organisations.Transform...
David Jaffe
David Jaffe lives in Melbourne and is the Consulting Director of the specialist customer experience business;- Limebridge Australia. He grew up in England and studied at Oxford University. For 30 years he has c...
Karen Ganschow
An experienced Business Leader with a skill for start up and customer centric transformations.An ability to develop the strategic vision and the capability to turn that vision into action delivering meaningful ...
Lauren Shepherd
My career has fostered my obsession with exceptional customer experience and allowed me to fully develop my inner data nerd to deliver beautiful experiences across digital platforms – and more recently in brick...
Stephen Scheeler
The world has gone digital, but Australian business risks falling behind. As advisor, mentor, speaker and business builder, Stephen partners with Australia's business leaders to help them master digital st...
UPCOMING FORUM
