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AGENDA
11 October 2023
CCOF Dinner at Committee Room, MCC
5.30pm | Melbourne Cricket Tour |
6.30pm | Drinks and Dinner in the Committee Room at the Melbourne Cricket Club |
12 October 2023
Melbourne Cricket Ground
8.00am | Arrival and Coffeee |
8.30am | Welcome and Introductions |
8.50am | Opening Keynote: Rachael Powell - Chief Customer Officer Officer, Xero - A different kind of EBITDA |
9.50am | Coffee Break |
10.15am | Break Out Sessions |
11.10am | Morning Tea |
11.30am | 15 minutes debrief...what did I miss |
11.45am | Afternoon Keynote: Pat McCafferty, Managing Director, Yarra Valley Water, The Synergy of Purpose, Customer and Culture |
12.45am | Lunch |
1.45pm | Ted Talks Hits and Misses |
3.15pm | Final Session: Josh Eltringham - General Manager, Venue and Event Services at Melbourne Cricket Club, Weekly Operating Rythm of the People's Ground |
4.00pm - 4.15pm | Sumary of the day and next meeting Closure - Drinks and nibbles |
MENU
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CASE STUDIES
Weekly operating rhythm of the People’s Ground
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B. Uncovering the performance reality of your core process through data driven process analysis software
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A. Practical use of AI to improve the Customer experience, Employee experience and Customer operations
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KEYNOTE SPEAKERS
Pat McCafferty
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Rachael Powell
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ATTENDEE LIST
PROGRAMMES PDF
SPEAKERS
Dinesh Ekanayake
Experienced Business Program Manager with a demonstrated history of working in the banking industry. Skilled in Business Process, Six Sigma, Software Development Life Cycle (SDLC), Management, and Project Deliv...
Josh Eltringham
Josh Eltringham is the General Manager – Venue and Event Services at the Melbourne Cricket Club (MCC) and has been at the Club since 2015. Josh has almost 20 years of event and venue management experience at or...
Simon Kriss
Simon Kriss is the Chief Innovation Officer for the CX Innovation Institute and is based in Melbourne, Australia. He is the author of “The AI Empowered Customer Experience” and hosts a trio of podcasts on CX ...
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UPCOMING FORUM
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