Rethinking how we Measure and Improve the Customer Experience
We are most pleased to be now planning our next CCOF to be held Thursday 11 May 2023. Our theme is, Rethinking how we Measure and Improve the Customer Experience. Again, we are taking a slightly different approach,
A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.
Our two keynotes who will top and tail the day are well versed with Rethinking how we can Measure and Improve the Customer Experience.
- Opening Keynote, Mike Baird, CEO HammondCare
- Afternoon Keynote, Rachael Powell, Chief Customer Officer at Xero
The CCOF is to be hosted by Westpac and we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. We will keep you updated as the planning continues to evolve.
AGENDA
Rethinking how we Measure and Improve the Customer Experience
We are most pleased to be now planning our next CCOF to be held Thursday 11 May 2023. Our theme is, Rethinking how we Measure and Improve the Customer Experience. Again, we are taking a slightly different approach,
A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.
Our two keynotes who will top and tail the day are well versed with Rethinking how we can Measure and Improve the Customer Experience.
- Opening Keynote, Mike Baird, CEO HammondCare
- Afternoon Keynote, Rachael Powell, Chief Customer Officer at Xero
The CCOF is to be hosted by Westpac and we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. We will keep you updated as the planning continues to evolve.
MENU
Rethinking how we Measure and Improve the Customer Experience
We are most pleased to be now planning our next CCOF to be held Thursday 11 May 2023. Our theme is, Rethinking how we Measure and Improve the Customer Experience. Again, we are taking a slightly different approach,
A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.
Our two keynotes who will top and tail the day are well versed with Rethinking how we can Measure and Improve the Customer Experience.
- Opening Keynote, Mike Baird, CEO HammondCare
- Afternoon Keynote, Rachael Powell, Chief Customer Officer at Xero
The CCOF is to be hosted by Westpac and we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. We will keep you updated as the planning continues to evolve.
CASE STUDIES
Rethinking how we Measure and Improve the Customer Experience
We are most pleased to be now planning our next CCOF to be held Thursday 11 May 2023. Our theme is, Rethinking how we Measure and Improve the Customer Experience. Again, we are taking a slightly different approach,
A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.
Our two keynotes who will top and tail the day are well versed with Rethinking how we can Measure and Improve the Customer Experience.
- Opening Keynote, Mike Baird, CEO HammondCare
- Afternoon Keynote, Rachael Powell, Chief Customer Officer at Xero
The CCOF is to be hosted by Westpac and we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. We will keep you updated as the planning continues to evolve.
KEYNOTE SPEAKERS
Mike Baird
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Rachael Powell
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Rethinking how we Measure and Improve the Customer Experience
We are most pleased to be now planning our next CCOF to be held Thursday 11 May 2023. Our theme is, Rethinking how we Measure and Improve the Customer Experience. Again, we are taking a slightly different approach,
A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.
Our two keynotes who will top and tail the day are well versed with Rethinking how we can Measure and Improve the Customer Experience.
- Opening Keynote, Mike Baird, CEO HammondCare
- Afternoon Keynote, Rachael Powell, Chief Customer Officer at Xero
The CCOF is to be hosted by Westpac and we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. We will keep you updated as the planning continues to evolve.
ATTENDEE LIST
Rethinking how we Measure and Improve the Customer Experience
We are most pleased to be now planning our next CCOF to be held Thursday 11 May 2023. Our theme is, Rethinking how we Measure and Improve the Customer Experience. Again, we are taking a slightly different approach,
A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.
Our two keynotes who will top and tail the day are well versed with Rethinking how we can Measure and Improve the Customer Experience.
- Opening Keynote, Mike Baird, CEO HammondCare
- Afternoon Keynote, Rachael Powell, Chief Customer Officer at Xero
The CCOF is to be hosted by Westpac and we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. We will keep you updated as the planning continues to evolve.
PROGRAMMES PDF
Rethinking how we Measure and Improve the Customer Experience
We are most pleased to be now planning our next CCOF to be held Thursday 11 May 2023. Our theme is, Rethinking how we Measure and Improve the Customer Experience. Again, we are taking a slightly different approach,
A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.
Our two keynotes who will top and tail the day are well versed with Rethinking how we can Measure and Improve the Customer Experience.
- Opening Keynote, Mike Baird, CEO HammondCare
- Afternoon Keynote, Rachael Powell, Chief Customer Officer at Xero
The CCOF is to be hosted by Westpac and we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. There will be case study sessions and as always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. We will keep you updated as the planning continues to evolve.
SPEAKERS
UPCOMING FORUM
