Differentiated Customer Experiences
Coming off the back of the success of our 2nd Virtual CCOF held May 2021 we are most pleased how our 3rd Virtual CCOF Thursday 14 October is shaping. Our theme is, “Differentiated Customer Experiences”. We are taking a slightly different approach and have 3 keynote addresses.
- Ann Sherry, board member for NAB, Sydney Airport, Unicef and Enero and former CEO, Carnival Australia
- Mark Fitzgibbon, CEO nib
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
There will be one round of case study sessions including Tennis Australia, IAG’s human factored design expert and one other to be confirmed. As always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated regarding the CCOF Dinners
AGENDA
14 October 2021
Differentiated Customer Experiences
8.30am | Zoom opens. People arrive with coffee, chat and settle in. |
8.45am | Welcome and Introductions |
9.00am | Opening Keynote: Ann Sherry, board member for NAB, Sydney Airport, Unicef and Enero and former CEO, Carnival Australia |
10.00am | Coffee Recharge Break |
10.15am | Case Study Session |
11.15am | Morning Tea |
11.30am | Current CEO Perspective Mark Fitzgibbon, MD, nib |
12.30pm | Lunch/Opt in Networking |
1.15pm | Closing Keynote: Stephen Scheeler, former CEO Facebook |
2.15pm | What we Learnt Today and Close |
2.30pm | Welcome to stay on for informal discussions |
Differentiated Customer Experiences
Coming off the back of the success of our 2nd Virtual CCOF held May 2021 we are most pleased how our 3rd Virtual CCOF Thursday 14 October is shaping. Our theme is, “Differentiated Customer Experiences”. We are taking a slightly different approach and have 3 keynote addresses.
- Ann Sherry, board member for NAB, Sydney Airport, Unicef and Enero and former CEO, Carnival Australia
- Mark Fitzgibbon, CEO nib
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
There will be one round of case study sessions including Tennis Australia, IAG’s human factored design expert and one other to be confirmed. As always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated regarding the CCOF Dinners
MENU
Differentiated Customer Experiences
Coming off the back of the success of our 2nd Virtual CCOF held May 2021 we are most pleased how our 3rd Virtual CCOF Thursday 14 October is shaping. Our theme is, “Differentiated Customer Experiences”. We are taking a slightly different approach and have 3 keynote addresses.
- Ann Sherry, board member for NAB, Sydney Airport, Unicef and Enero and former CEO, Carnival Australia
- Mark Fitzgibbon, CEO nib
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
There will be one round of case study sessions including Tennis Australia, IAG’s human factored design expert and one other to be confirmed. As always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated regarding the CCOF Dinners
CASE STUDIES
We are most fortunate to have Mark Fitzgibbon, nib Group, Managing Director/Chief Executive Officer for agreeing to present, The Current CEO Perspective.
Thanks to Karen Clydesdale,Head of Customer Experience and Customer Relationship Management, Tennis Australia, Martin Smithson, General Manager, Merchandise Strategy and Transformation, Coles and Harriet Wakelam, Executive Manager Customer Behaviour and Design at IAG for agreeing to lead a case session. We are currently working on our final case to be locked in the next few days.
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Enabling Tennis to make Customer Led Decisions
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Differentiated Customer Experiences
Coming off the back of the success of our 2nd Virtual CCOF held May 2021 we are most pleased how our 3rd Virtual CCOF Thursday 14 October is shaping. Our theme is, “Differentiated Customer Experiences”. We are taking a slightly different approach and have 3 keynote addresses.
- Ann Sherry, board member for NAB, Sydney Airport, Unicef and Enero and former CEO, Carnival Australia
- Mark Fitzgibbon, CEO nib
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
There will be one round of case study sessions including Tennis Australia, IAG’s human factored design expert and one other to be confirmed. As always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated regarding the CCOF Dinners
KEYNOTE SPEAKERS
Ann Sherry
Ann is one of Australia's leading business executives with a career that spans Government, Banking and Cruise Tourism.Ann is ...
Stephen Scheeler
The world has gone digital, but Australian business risk falling behind. As advisor, mentor and speaker, Stephen Scheeler partners with A...
Steve Fitzgibbon
Mark Fitzgibbon leads ASX-Listed private health insurer, nib, as Chief Executive Officer and Managing Director.Since joining the t...
Differentiated Customer Experiences
Coming off the back of the success of our 2nd Virtual CCOF held May 2021 we are most pleased how our 3rd Virtual CCOF Thursday 14 October is shaping. Our theme is, “Differentiated Customer Experiences”. We are taking a slightly different approach and have 3 keynote addresses.
- Ann Sherry, board member for NAB, Sydney Airport, Unicef and Enero and former CEO, Carnival Australia
- Mark Fitzgibbon, CEO nib
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
There will be one round of case study sessions including Tennis Australia, IAG’s human factored design expert and one other to be confirmed. As always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated regarding the CCOF Dinners
ATTENDEE LIST
Differentiated Customer Experiences
Coming off the back of the success of our 2nd Virtual CCOF held May 2021 we are most pleased how our 3rd Virtual CCOF Thursday 14 October is shaping. Our theme is, “Differentiated Customer Experiences”. We are taking a slightly different approach and have 3 keynote addresses.
- Ann Sherry, board member for NAB, Sydney Airport, Unicef and Enero and former CEO, Carnival Australia
- Mark Fitzgibbon, CEO nib
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
There will be one round of case study sessions including Tennis Australia, IAG’s human factored design expert and one other to be confirmed. As always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated regarding the CCOF Dinners
PROGRAMMES PDF
Differentiated Customer Experiences
Coming off the back of the success of our 2nd Virtual CCOF held May 2021 we are most pleased how our 3rd Virtual CCOF Thursday 14 October is shaping. Our theme is, “Differentiated Customer Experiences”. We are taking a slightly different approach and have 3 keynote addresses.
- Ann Sherry, board member for NAB, Sydney Airport, Unicef and Enero and former CEO, Carnival Australia
- Mark Fitzgibbon, CEO nib
- Stephen Scheeler, former CEO Facebook, Australia & New Zealand
There will be one round of case study sessions including Tennis Australia, IAG’s human factored design expert and one other to be confirmed. As always, you get to choose your own agenda.
As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated regarding the CCOF Dinners
SPEAKERS
Harriet Wakelam
I use design practices to transform and deliver on improved Customer experiences, at IAG this means supporting the design of experiences, products and services that bring to life our purpose of a safer Australi...
Karen Clydesdale
Working collaboratively enterprise-wide to develop and activate Tennis Australia's Customer Experience strategy and develop a customer centric culture. Support Events and Tennis teams through Human Centred...
Mark Fitzgibbon
Mark Fitzgibbon leads ASX-Listed private health insurer, nib, as Chief Executive Officer and Managing Director.Since joining the team in 2002, Mark has guided the national and international expansion of the nib...
UPCOMING FORUM
