Employee Experience = Customer Experience

We are most pleased to be now planning our next CCOF to be held Thursday 13 October. Our theme is, Employee Experience = Customer Experience. Again, we are taking a slightly different approach,

 

A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. For the October meeting, we are planning a new mechanism to take this further. The theme of the day is the relationship between Employee experience and Customer experience.

 

We know that every business around the table is doing something interesting with their employees and much has changed since Covid. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.

 

Our two keynotes who will top and tail the day are well versed with Employee Experience and Customer Experience.

  • Opening Keynote, Andrew May: Optimising Human Performance in the era of Employee Experience
  • Afternoon Keynote, Cherie Mylordis: Was this the best example of EX = CX or was it VX = CX?

 

The CCOF is to be held at the RACV Club Melbourne, we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. at Bottega. There will be case study sessions and as always, you get to choose your own agenda.

 

As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.

AGENDA

12 October 2022

Dinner at Bottega Restaurant

6.00pm
Drinks at Bottega Restaurant
7.00pm
Dinner at Bottega Restaurant

13 October 2022

CX=EX=CX

8.00am
Arrival and Coffee
8.30am
Welcome and Introductions
8.45am
Opening Keynote, Andrew May: Optimising Human Performance in the era of Employee Experience
10.15am
Break Out Session 1
11.20am
Morning Break
11.35am
Break Out Session 2 Ted Talks
12.45pm
Lunch
1.45pm
Afternoon Keynote: Cheri Mylordis, Was this the best example of EX = CX or was it VX = CX?
2.45pm
Summary of the day
3.00pm
Afternoon Tea
3.30pm
Overseas Case Study: Damian Kirk, Director of Residential and SME, e-on
4.30pm
Close

Employee Experience = Customer Experience

We are most pleased to be now planning our next CCOF to be held Thursday 13 October. Our theme is, Employee Experience = Customer Experience. Again, we are taking a slightly different approach,

 

A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. For the October meeting, we are planning a new mechanism to take this further. The theme of the day is the relationship between Employee experience and Customer experience.

 

We know that every business around the table is doing something interesting with their employees and much has changed since Covid. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.

 

Our two keynotes who will top and tail the day are well versed with Employee Experience and Customer Experience.

  • Opening Keynote, Andrew May: Optimising Human Performance in the era of Employee Experience
  • Afternoon Keynote, Cherie Mylordis: Was this the best example of EX = CX or was it VX = CX?

 

The CCOF is to be held at the RACV Club Melbourne, we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. at Bottega. There will be case study sessions and as always, you get to choose your own agenda.

 

As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.

MENU

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Employee Experience = Customer Experience

We are most pleased to be now planning our next CCOF to be held Thursday 13 October. Our theme is, Employee Experience = Customer Experience. Again, we are taking a slightly different approach,

 

A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. For the October meeting, we are planning a new mechanism to take this further. The theme of the day is the relationship between Employee experience and Customer experience.

 

We know that every business around the table is doing something interesting with their employees and much has changed since Covid. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.

 

Our two keynotes who will top and tail the day are well versed with Employee Experience and Customer Experience.

  • Opening Keynote, Andrew May: Optimising Human Performance in the era of Employee Experience
  • Afternoon Keynote, Cherie Mylordis: Was this the best example of EX = CX or was it VX = CX?

 

The CCOF is to be held at the RACV Club Melbourne, we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. at Bottega. There will be case study sessions and as always, you get to choose your own agenda.

 

As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.

CASE STUDIES

Ted Talk: Using AGILE squads to tackle Customer Pain Points

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Ted Talk: Empowering Magic Moments

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Ted Talk: Vaccinate against the Competitor

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Ted Talk: Supporting our vulnerable Customers

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Ted Talk: Purpose on a Page

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Ted Talk: The Pogcast

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Ways of working implemented at EON

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Strive Stronger: Designing a sustainable Operating Rhythm

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Getting back to the service of public service at Service NSW

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Carma: An experience led business

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Employee Experience = Customer Experience

We are most pleased to be now planning our next CCOF to be held Thursday 13 October. Our theme is, Employee Experience = Customer Experience. Again, we are taking a slightly different approach,

 

A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. For the October meeting, we are planning a new mechanism to take this further. The theme of the day is the relationship between Employee experience and Customer experience.

 

We know that every business around the table is doing something interesting with their employees and much has changed since Covid. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.

 

Our two keynotes who will top and tail the day are well versed with Employee Experience and Customer Experience.

  • Opening Keynote, Andrew May: Optimising Human Performance in the era of Employee Experience
  • Afternoon Keynote, Cherie Mylordis: Was this the best example of EX = CX or was it VX = CX?

 

The CCOF is to be held at the RACV Club Melbourne, we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. at Bottega. There will be case study sessions and as always, you get to choose your own agenda.

 

As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.

KEYNOTE SPEAKERS

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Andrew May

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Cherie Mylordis

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Employee Experience = Customer Experience

We are most pleased to be now planning our next CCOF to be held Thursday 13 October. Our theme is, Employee Experience = Customer Experience. Again, we are taking a slightly different approach,

 

A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. For the October meeting, we are planning a new mechanism to take this further. The theme of the day is the relationship between Employee experience and Customer experience.

 

We know that every business around the table is doing something interesting with their employees and much has changed since Covid. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.

 

Our two keynotes who will top and tail the day are well versed with Employee Experience and Customer Experience.

  • Opening Keynote, Andrew May: Optimising Human Performance in the era of Employee Experience
  • Afternoon Keynote, Cherie Mylordis: Was this the best example of EX = CX or was it VX = CX?

 

The CCOF is to be held at the RACV Club Melbourne, we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. at Bottega. There will be case study sessions and as always, you get to choose your own agenda.

 

As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.

ATTENDEE LIST

View Attendees

Employee Experience = Customer Experience

We are most pleased to be now planning our next CCOF to be held Thursday 13 October. Our theme is, Employee Experience = Customer Experience. Again, we are taking a slightly different approach,

 

A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. For the October meeting, we are planning a new mechanism to take this further. The theme of the day is the relationship between Employee experience and Customer experience.

 

We know that every business around the table is doing something interesting with their employees and much has changed since Covid. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.

 

Our two keynotes who will top and tail the day are well versed with Employee Experience and Customer Experience.

  • Opening Keynote, Andrew May: Optimising Human Performance in the era of Employee Experience
  • Afternoon Keynote, Cherie Mylordis: Was this the best example of EX = CX or was it VX = CX?

 

The CCOF is to be held at the RACV Club Melbourne, we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. at Bottega. There will be case study sessions and as always, you get to choose your own agenda.

 

As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.

PROGRAMMES PDF

Download PDF

Employee Experience = Customer Experience

We are most pleased to be now planning our next CCOF to be held Thursday 13 October. Our theme is, Employee Experience = Customer Experience. Again, we are taking a slightly different approach,

 

A key takeaway from recent forums was that members had shared and gained useful lessons in key areas from other members. For the October meeting, we are planning a new mechanism to take this further. The theme of the day is the relationship between Employee experience and Customer experience.

 

We know that every business around the table is doing something interesting with their employees and much has changed since Covid. So, part of the day will be dedicated to half a dozen ten-minute“Ted talks” in which members share their “best practice”.

 

Our two keynotes who will top and tail the day are well versed with Employee Experience and Customer Experience.

  • Opening Keynote, Andrew May: Optimising Human Performance in the era of Employee Experience
  • Afternoon Keynote, Cherie Mylordis: Was this the best example of EX = CX or was it VX = CX?

 

The CCOF is to be held at the RACV Club Melbourne, we are thrilled to be able to again co-ordinate to reconnect in person and also to re-introduce the CCOF Dinner the night prior. at Bottega. There will be case study sessions and as always, you get to choose your own agenda.

 

As a member you can also bring guests to key note sessions if your CEO or others want to hear from some of those senior figures. Thank you for your understanding and patience. We will keep you updated as the planning continues to evolve.

SPEAKERS

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A driven and passionate young professional with over 8 years’ experience across the Financial Services & Infrastructure Industries. Currently leading Transurban's first dedicated hardship assistance pr...

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I am an energetic leader passionate about developing a superior customer experience by enhancing products and services that meet customer and business needs. I have extensive experience in customer transformati...

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Andrew May

Andrew May inspires people around the world to unlock their full potential and wake up to a better way of living, working and leading.Andrew May is CEO and founder of StriveStronger, a digital consultancy that ...

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Damian Kirk

An entrepreneurial, energetic and experienced Director with expertise in leading and transforming businesses’ ways of working, putting customer experience at the heart of the business and delivering innovative ...

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Jo Moxey

A senior executive with extensive hands-on experience in strategy, acquisitions, sales and logistics. Strategically focused, action orientated with strong analytical skills, has a track record of performance in...

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Johann Loibl

I started off my career in the agricultural sector in Germany (born on a Hop farm -> correct, that’s for beer), but came to the other side of the planet in 2010 to follow my curiosity and to do a Master’s De...

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Karen Andrews

As a consumer affairs leader with 15+ years’ experience working with consumers I help global fast moving consumer goods (FMCG) companies learn from consumers more effectively. A track record in consumer affairs...

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Laura Christie

Ms Laura Christie PSM(Bachelor, Economics and Social Sciences (Honours))Laura’s role has lead responsibility for Service NSW shop fronts and the contact centre channel. Under Laura’s leadership, the frontline S...

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Lisa Pogonoski

In this role I am responsible for establishing and leading a world-class customer resolution function and ensuring that Westpac Group has in place appropriate and effective strategies, operating models and capa...

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Matt Paterson

Matt is a highly driven and award-winning Executive, renowned for excelling in customer operations transformation and values-based leadership, with a strong commercial focus. He possesses a breadth and depth of...

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UPCOMING FORUM

13 October 2022