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CCOF Site Visit - A “multi-dimensional” Site visit to Winning Appliances, Sydney

A most successful indepth CX site visit to Market Leader Winning Appliances, Sydney

One of the unique things about the Chief Customer Officer Forum (or CCOF) is that we arrange an “under the covers site visit” each year. This year we got to visit a Private Australian company, the Winning Group (Winning Appliances and Appliances Online), which has industry leading NPS of over 80 and were joined by members and guests from companies like RACQ, Woolworths, Westpac, BT, Rest and Icare. The group got to hear and see some of the secret sauce from this amazing business. This included time to:

  1. · See how they live and breathe their 9 company values and assess how that has created a unique culture

· Observe their unique daily team coaching sessions

· Sit with front line teams on customer calls, live chat and email

· Try “multi-sensory retail” as a Winning Appliances Culinary Expert cooked us lunch in their Flagship Redfern Showroom

· Understand how their logistics enable their unique delivery approach

Thanks to the fantastic team at Winning Group for enabling an amazing day. For an indepth discussion regarding learned outcomes please contact Gillian for further details.



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