Members

 

David Jaffe has been a member of the CCOForum Committee since its inception in 2004. Should you have any enquiries about the Committee membership or meetings, please contact David at david_jaffe@limebridge.com.au.

David Jaffe is the Consulting Director and co founder of LimeBridge Australia. He is a customer experience delivery expert and is a regular speaker on customer experience management and customer advocacy. He has led work in customer service improvements at more than a dozen major Australian institutions.

David grew up in England and studied at Oxford University. He has been a consultant for 21 years most of which has been focused on customer related improvements. He has talked at a range of conferences on customer service and effective operations here and in Hong Kong, India and the United States.

Prior to joining LimeBridge, he was an associated partner at Accenture and a principal at A.T. Kearney. He left AT Kearney to help build LimeBridge Australia. David coordinates the content for the Chief Customer Office Forum in Australia.

About LimeBridge Australia

LimeBridge Australia Provide the secretariat function for the Forum and also provide access to global resources and expertise in Customer Management. We are customer experience architects who are revolutionising the way organisations interact with their customers.

We work to make your business Fast and Simple for your customer. Our systematic approaches deliver organisational change through customer feedback. Becoming Fast and Simple for your customers means that you will reduce costs, improve service and grow revenue. We are experts in customer operations and cover sales and service delivery in contact centres, telephone and web-based self service, and in walk-in channels.

We collaborate closely with our clients, never forgetting that it is their organization and their project, not ours. We are the people that organizations turn to when they want the voice of the customer to drive their operations.

LimeBridge Australia is part of the global LimeBridge alliance.

We provide services and solutions in the area of customer experience management that will help you to:

Improve Service OperationsListen, analyse and act of the Voice of the CustomerDrive collaboration across the business to systematically reduce contact demand and increase the time available for high value add customer interactionsImprove containment rates and conversion rates in self service applicationsImprove the buying experience and sales effectivenessEmpower your managers, team leaders and staff to improve their performance by creating a fact based, data driven culture throughout your organisation

For more information, go to our website at www.limebridge.com.au or contact us at one of our offices.